Customer Support Center
Find help with...
We are
NOT affiliated with BackyardLiving
magazine
If you have a problem with your subscription
click here
Can't find the answer to your questions?
Different billing and shipping addresses
Yes, you may order online with different billing
and shipping addresses.
Once you place the item that you've chosen into the shopping cart, our server
will take you to the checkout screen. Near the bottom of the page of the
checkout page, there's a small empty box and next to it is printed: "Use
separate shipping address"; once you click that box, the next page will allow
you to input both addresses.
Please be sure that all of your information is correctly entered - email, phone
#, crv # etc... as that the credit card companies closely scrutinize orders that
have a different billing address.
Credit Cards
We accept MasterCard, Visa, American Express, Discover & echecks.
Checks, Money Orders, Cashiers Checks
We no longer accept paper checks, but we do
have an online echeck system that lets you pay by check without having to deal
with the mail or waiting for the check to clear. Just chose the echeck option
when you check out of the shopping cart.
Tax
We only collect sales tax to orders shipped to Idaho.
Canada
We would love to sell our products in Canada, but the shipping regulations have
become so ridiculous that we have given up and no longer accept orders from
outside the U.S.
(back
to top)
Pricing
All prices on backyardliving.com are in U.S. dollars. Prices, inventory,
availability and packaging are subject to change without notice. We reserve the
right to limit sales, including the right to refuse sales to re-sellers.
Errors and Corrections
Although we try to keep the website updated with the most up to date pricing and
availability errors do happen. We are not responsible for a pricing error on our
website. If an order is placed and an item in the order is deemed to have been
incorrectly priced (including shipping cost errors), the customer will be
contacted for a price update before the order is processed.
Promotions
Promotional items include any free item/gifts you receive with your order.
Promotional items are only available on certain items, where stated. These
promotions may be changed or revoked at any time. Promotional items may be
shipped separately from your order via a different carrier or method of
shipment. If you are returning your order promotional items must also be
returned.
(back
to top)
Shipping Charges
Shipping rates are determined by the size and weight of the items. When placing
an order you will be asked for your zip code - which will calculate and display
shipping charges.
Delivery Time
The time to allow for delivery depends on the shipping method and distance to
your home. Our goal is for your package to be on its way to you within 48 hours
(late Friday or weekend orders may take a little longer to prepare).
P.O. Boxes
UPS and FedEx will not ship packages to P.O. boxes
Oversize Items
Some items (such as large pond kits) must be shipped via truck line. These items
usually require additional shipping charges for residential delivery, truck lift
gate and/or phone ahead scheduling.
Tracking
When you place an order you will be emailed an order number and a link into our
tracking system.
http://www.backyardliving.com/orderstatus/
Just enter your order number and you zip code and you will be able to track
your package and correspond with our order desk through the order status
interface.
(back
to top)
All information that we collect is used to process, ship and communicate with
you about your order. We NEVER share your information with anyone else.
Our site is scanned daily by HackerSafe, secured by GeoTrust and we are a
longtime member of the Better Business Bureau.
Copyright Notice
All content on this site, included but not limited to text, graphics, logos,
icons, meta info, source code, video, images or applets is the property of
Retail Webs LLC. Any use of said materials is prohibited.
(back
to top)
|
